The TSystem application is a unique assistance tool designed to offer versatile and essential support to Velati customers. So, the system’s goal is to help its users reduce and even prevent machine and equipment breakdowns while increasing the technical availability of their systems and equipment.
Additionally, this system provides immediate assistance through a Live Chat app. Velati service technicians can answer questions or analyse problems in real-time and provide essential technical support. They can follow process steps from their workstations and assist users by indicating or using visual movements.
1) TSystem Guarantees Real-Time Assistance
The advantages of TSystem are abundant, adaptable, and specifically-tailored to the needs of each Velati customer. So, whether correcting technical operations, analysing errors, or quickly identifying spare parts, all system functions are designed to support its users. Moreover, it will effectively reduce production downtime.
Velati service technicians can provide precise assistance by viewing essential data collected from the customer’s smartphone or tablet camera. So, this will help the technician diagnose usage errors or error messages from your manufacturing equipment. Additionally, the TSystem easy-to-use app is downloadable to most mobile devices and is compatible with Windows, Android, and iOS.
2) TSystem Can Analyse Remotely and Solve the Problem
Analysing the situation directly solves the most challenging problems. The advantage of TSystem of modern technology—a live video feed—is that it saves time and reduces costs. Furthermore, the system allows expert Velati service technicians to assist customers on the field directly from their location to any processing and packing solutions.
The Main Crucial Functions of the TSystem
Maintenance technicians can use smartphones, tablets, or even Smartglasses for hands-free professional support. Using various TSystem functions, they can draw and point out where to take action. Additionally, you can also indulge in the following functions:
- Velati service technicians can view the situation in HD images and video.
- Velati service technicians can share and discuss crucial documents, manuals, web pages, videos, electrical drawings, spare parts lists, etc., with maintenance technicians.
- Velati service technicians can take photos and record videos in real-time
- Their technology can remotely record consultancies and constantly update the customer.
The Bottom Line
The TSystem is a real-time helper tool developed by Velati to improve the precision and efficacy of food processing procedures. So, this cutting-edge solution integrates seamlessly, monitors in real-time, and provides intelligent support from Interfood Machinery Group, boosting your team’s productivity and keeping product quality at a premium.
Give Us A Call
At Interfood Machinery Group, we assist in selecting and installing food processing machinery and offer ongoing support to everyone we supply. Our highly skilled and knowledgeable team has enough skill and preparation to help you find the most appropriate Velati equipment, including the TSystem. Call your closest Interfood Machinery location to discuss how we can best help you and your business.
- Brisbane – 07 3245 8000
- Sydney – 02 9771 1955
- Melbourne – 0413 056 535