Frequently Asked Questions
What products and machinery does Interfood offer?
We provide a wide range of food processing and packaging machinery — slicing, marination, mixing & grinding, packaging, automatic loading, hygiene & sanitation systems, thawing & defrosting, plus more.
Do you handle installation, training and after-sales support?
Yes — our service doesn’t stop at supply. We handle installation of the equipment, staff training to use it safely and efficiently, plus ongoing after-sales and maintenance support.
How do I choose the right machine for my business?
We’ll work closely with you: assess what you’re producing, the throughput needed, hygiene requirements, space constraints, and your budget. Then we’ll recommend machines that match those needs and deliver value.
What is the timeline from placing an order to having the machine installed?
That depends on the model, whether custom config or standard, availability of parts, and complexity of installation and training. We’ll give you a project-timeline during quoting so you know when to expect delivery, installation, and commissioning.
What warranties, guarantees or quality assurances do you provide?
Our equipment comes from reputable manufacturers and we ensure they meet relevant quality standards. Any defects due to manufacturing or installation are covered under warranty. We also ensure
What happens if I’m not satisfied with the performance of a machine?
If the machine is not performing as promised — whether due to setup, configuration, or workmanship — get in touch. We’ll investigate and take appropriate corrective action (whether adjustment, repair, or replacement under warranty).
How do you handle maintenance and servicing?
We offer regular servicing, sharpening (blades, grinder plates), calibration, and preventative maintenance. Having a maintenance schedule helps avoid downtime and keeps your machinery working efficiently.
Do you service all of Australia?
Yes — we supply Australia-wide. We have offices or contact points in Brisbane, Sydney and Melbourne which help ensure availability and support throughout the country.
What are your policies regarding payments, deposits, and quotations?
Before commencing, we provide a detailed, written quotation covering supply, installation, training and support. Often, a deposit is required before manufacture or shipment. Final payments are due upon delivery, installation and when you’re satisfied with commissioning.
Are spare parts and sharpening services like blade or grinder plate sharpening available?
Yes — we provide blade sharpening, grinder plate sharpening and spare parts. This keeps your machines operating at optimal performance and reduces waste or production delays.